1. AC Question's Avatar
    Was using a postal tracking service.
    Screen froze & none of the buttons worked. When I try to turn the phone off, the screen goes dark, but when i turn it back on it is to the same frozen screen
    11-07-2014 01:51 PM
  2. belodion's Avatar
    Try removing the battery for a while, say 15min. If no good, and you are able to boot into Recovery, try a Cache Partition wipe, or even, if your personal data is backed up, a Factory or Master Reset:
    http://support.t-mobile.com/docs/DOC-9049

    Consider also the possibility that you may have a failing battery.

    Posted via Android Central App
    11-07-2014 02:36 PM
  3. Rukbat's Avatar
    Which Note 3 (for which carrier)? There are stock ROM files for almost all of them. If the battery is good and resetting doesn't help, reflash the stock ROM.
    11-07-2014 02:52 PM

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