1. Jbrooks10's Avatar
    My daughter was playing with my pattern lock screen and now it is asking for a code. I have tried the ones it would be and im about to get locked out and lose EVERYTHING through a factory reset. Can i reset the password somehow?? I went to a verizon store and they said through a gmail account. any suggestions??
    11-28-2014 10:19 AM
  2. Rukbat's Avatar
    It usually asks you for your gmail account password. If mobile data is on you can do a factory reset through Android Device Manager - locate your phone, but you can do it by booting to the recovery partition too, since the phone's not lost.
    11-28-2014 03:03 PM

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