1. Ai Hui Yap's Avatar
    Yesterday morning I woke up and turned on my phone like I always do. When I tried to go on snapchat and anything using the internet it wouldn't load however! It says that it's connected to the wifi but whenever I try and use the internet its like its not connected. For example on snapchat it says "Could not refresh messages. Please try again."
    12-09-2014 04:52 PM
  2. B. Diddy's Avatar
    Welcome to Android Central! Is this a wi-fi network in your house? Are you sure the internet service is still functioning? A wifi router can broadcast a strong signal, but if the internet service is down, then you won't be able to access the web. Try connecting using another device--do you get the same problem? Is your computer able to connect?
    Ai Hui Yap likes this.
    12-10-2014 01:11 AM
  3. Ai Hui Yap's Avatar
    My computer and my tablet connect fine but for some reason its only my samsung that won't connect to it. I'm pretty sure its not the wifi problem. I've also tried to turn the wifi on and off but that didn't work. Basically. My Samsung says its connected but there's no internet at all. Do you think its a problem with my phone?
    12-10-2014 03:15 PM
  4. B. Diddy's Avatar
    Review this guide and see if any of the tips help: http://forums.androidcentral.com/amb...-problems.html
    Ai Hui Yap likes this.
    12-10-2014 04:44 PM
  5. Ai Hui Yap's Avatar
    The guide didn't really help but I really appreciate that you tried. I ended up resetting my phone back to factory settings and now the wifi works fine!
    B. Diddy likes this.
    12-12-2014 07:28 PM
  6. NAND_Drives's Avatar
    Hello Ai Hui Yap,

    You can solve the WiFi connectivity problems of your S4 by following the detailed instructions provided on 1kdiy[dot]com
    Check out the second article. It helped me connect my s5 to the home network.

    Best
    01-02-2015 03:57 AM
  7. giselleperez1102's Avatar
    mines is a hotspot and its on and my phone is connected but it say couldnt resfreh or somthing when i try to use my instagram
    09-22-2015 08:43 AM

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