1. thorpette's Avatar
    Hi,

    My HTC One (M7) froze on me earlier and I played about pressing a combination of the power and volume buttons to see if that could get it going again. I ended up on a white screen I haven't seen before with three of the android guys on skateboards at the bottom (after a bit of research I think it's the bootloader screen).

    I know very little about the technical side of android and after reading through loads of other forum posts I'm non the wiser about how to exit this safely without changing any settings or losing data (pictures, music etc.).

    The options are:

    Fastboot
    Recovery
    Factory Reset
    Simlock
    Check smart SD
    Image CRC
    Show barcode

    Like I said, I'm only a very basic user, so just want to get back to normal!

    Hope someone out there can help!
    12-11-2014 04:52 AM
  2. belodion's Avatar
    Welcome to the forums.☺

    Use the Volume Up/Down button to highlight Recovery, and press Power button to select it. Once in Recovery, you can highlight and select a Cache Partition wipe (using the buttons in the same way), which may help if your phone is frozen. Alternatively, you could perform a Factory Reset, which will wipe the phone and cause the loss of all personal data not backed up (wiping the Cache Partition does not do this). Or you could simply try Reboot....your phone may just restart normally with any luck, depending on what caused it to freeze.

    Posted via the Android Central App
    12-11-2014 06:12 AM

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