1. anshuk23's Avatar
    The screen of my Galaxy S4 broke when I dropped the phone. The device was an office PDA and was encrypted. I don't see anything on the display (just saw some green dotted lines once; nothing ever since). Is there someway I can recover the data from my phone memory/external memory card?
    I don't see anything on Windows explorer when I connect the phone to my laptop.

    Any and every help is greatly appreciated.

    Thanks!
    12-22-2014 03:16 AM
  2. B. Diddy's Avatar
    Welcome to Android Central! You should be able to remove the microSD card and insert it into a computer's SD reader. To avoid corruption of the card, power the phone off first before you remove the card.

    In order to access the internal storage, you'll have to unlock the phone first before the computer can access it via USB. See if this method helps: A quick guide to accessing a locked phone with a cracked screen
    12-22-2014 03:25 AM
  3. anshuk23's Avatar
    I was able to copy the files to my computer, but I guess since all of these were encrypted, I'm unable to open any of these files
    Probably because the encryption worked on the SD card too

    Is there some way I can override the encryption and get my data back?
    12-22-2014 04:15 AM
  4. B. Diddy's Avatar
    In that case, your best bet may be to try to access everything via USB connection on your computer, after unlocking the phone using the method described in the previous link.
    12-22-2014 04:27 AM
  5. Rukbat's Avatar
    As B. Diddy said, anshuk has to unlock and unencrypt the phone first. Then there are a few ways to get the data - a USB connection, a wifi or Bluetooth filesharing app if one is installed, a VNC server on the phone (and viewer on a PC), MyPhoneExplorer, etc.
    12-26-2014 01:12 AM

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