1. Martiangirl's Avatar
    First, Google Play Store has disappeared from my apps. I find it with Google search and search for the apps I want. I go through install, etc. But then can't find them anywhere on my phone. They aren't listed in my Apps anywhere. But when I go back to Play Store and search for that app - it says "installed". This started a month or so ago. I had uninstalled Facebook messenger, but then saw that there was a PM I really needed to see. I go through the Facebook link to get Messenger and it never works. Facebook keeps telling me I need to install it. But when I go through Play Store, it says it is installed. Somehow around that time is when I lost the icon for Play store. Now I have a FitBit that I really need to link with my phone and having the same issue.
    01-04-2015 07:22 PM
  2. B. Diddy's Avatar
    Welcome to Android Central! So the apps aren't showing up in the App Drawer (i.e., the list of apps that appears when you tap the icon that looks like a grid of dots)? What about in the App Manager?
    01-05-2015 03:05 PM
  3. Martiangirl's Avatar
    Forgive me - where do I find the app manager?
    01-06-2015 12:21 AM
  4. anon8380037's Avatar
    Hello. You can have either a Homescreen or the app drawer showing on your screen. It's called an app drawer of old, it would be better called the app list or app pages for those new to Android. As B. Diddy said the app drawer is the app list (usually alphabetical by default) when you press the grid icon in the bottom "dock" of apps including phone, messages etc.

    If you cannot see the Play Store there straight away, like my Samsung it would be in a "folder" (tray of icons) called Google. There are also folders for Samsung and Galaxy Plus apps. Tap the Google folder, if Play Store is there you can hold it and slide it left or right to a Homescreen for the future.

    If it is not there or you can't find it, as B. Diddy said again, you can check the applications list in Settings that Samsung calls it Applications Manager.

    So: Notification panel - Settings gear wheel (or Settings icon) - General tab - down to Applications Manager, open - there are 5 vertical lists so best to swipe over to the 'All' list 4th across, then go down to Play Store ONLY it's listed as Google Play Store. Touch this for app info and it should show installed, like my Samsung Galaxy Note 3 screen below.

    We can work on the other issues from there, although I am not very au fait with Facebook. It has been giving problems again lately.

    I am in the UK so on a different time zone.

    B. Diddy likes this.
    01-06-2015 09:14 AM
  5. Martiangirl's Avatar
    Thank you! I have gone into settings and application manager. I have everything the same as you show on your screen image except Google Play Store. It's always been there, up until about a month ago. So, is there a way for me to get it back?
    01-06-2015 06:14 PM
  6. anon8380037's Avatar
    Huh. I am temporarily stumped. I can't remember. I will get you help if B. Diddy or another Ambassador doesn't catch this soon.
    Meanwhile, scroll across Applications Manager to the 5th list "Disabled" (or Turned Off) and see if it's there.

    Also check in the All list if "Download Manager" is working, i. e. the Disable button is active/ready to press. Do this with "Google Play Services" also.

    Do you know if your phone was ever rooted, what carrier is it on, and did you have it from new?
    B. Diddy likes this.
    01-06-2015 06:34 PM
  7. Martiangirl's Avatar
    Aahhh! You are a genius! I found "Turned Off" and there it was! As soon as I told it to turn on, all my existing apps started running updates. I'm going to let that complete before I go looking for Messenger or Fitbit, but I have great hope that that did the trick. Thank you so much!!!

    Probably doesn't matter now, but I don't know if the phone has ever been rooted. I got it from my son who had it from new. Network is T-Mobile.
    B. Diddy and anon8380037 like this.
    01-07-2015 08:27 PM
  8. anon8380037's Avatar
    Thanks for letting us know. I am so great a genius I am unaware of it!
    If there is still an underlying issue you may need the super - geniuses here!

    So T-Mobile is one of the US carriers that label the Disabled list as Turned Off.
    It's probably not rooted then, unless it's growing leaves.
    B. Diddy and Martiangirl like this.
    01-08-2015 12:43 AM
  9. B. Diddy's Avatar
    I thought it was a Samsung thing to call it "Turned Off" instead of "Disabled." Or is it a UK thing?
    01-08-2015 12:55 AM
  10. anon8380037's Avatar
    I thought it was a Samsung thing to call it "Turned Off" instead of "Disabled." Or is it a UK thing?
    That's lost in the mist of time. I think it is a Samsung only thing but some US say Disabled I was sure.
    I will try to ask @jpr or another.
    01-08-2015 02:44 AM
  11. anon8380037's Avatar
    I thought it was a Samsung thing to call it "Turned Off" instead of "Disabled." Or is it a UK thing?
    I noticed you were unsure some while ago.

    All EU and international afaik say Disabled. I thought it was just a US carriers thing. I was keeping tabs on it for a while and now forget.

    Time for a poll or a search on carrier forums later.

    @dpham00 and others should know. Or you may have asked around already.
    01-08-2015 01:38 PM
  12. B. Diddy's Avatar
    Many US devices also use the "Disabled" term. The only place I've seen "Turned Off" is with Samsung.
    01-08-2015 05:02 PM
  13. Rukbat's Avatar
    Just FYI, the fact that the Play Store button says Installed instead of Install doesn't mean that the app is currently installed on your device, it means that, at some time in the past, you installed that app. It may still be installed or you may have uninstalled it.
    anon8380037 likes this.
    01-08-2015 05:06 PM
  14. B. Diddy's Avatar
    Just FYI, the fact that the Play Store button says Installed instead of Install doesn't mean that the app is currently installed on your device, it means that, at some time in the past, you installed that app. It may still be installed or you may have uninstalled it.
    I believe this only applies to the Play Store on the web. On the Play Store app, if you're looking at the app page of an app you installed once before but then uninstalled, it should still have an "Install" button, whereas if it is currently installed, it should have an "Uninstall" button.
    01-08-2015 06:09 PM
  15. Rukbat's Avatar
    Correct. I just verified both. (I seldom use the app because I spend most of my time on the computer.)
    B. Diddy likes this.
    01-08-2015 10:46 PM

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