Why won't my Motorola Device Manager connect to the internet?

[emmythestrange7]

Motorola Device Manager won't connect to internet

I plug my phone into my laptop and the device manager window pops up. At the bottom, it says "An Internet connection cannot be established", therefore I can't download or install. My internet is working fine. Can anyone tell me why it won't work?

 

[Golfdriver97]

Re: Motorola Device Manager won't connect to internet

Welcome to the forums. Do you have moto drivers installed on your PC?

 

[emmythestrange7]

Re: Motorola Device Manager won't connect to internet

No, I don't. I've never heard of it before.

 

[Golfdriver97]

Re: Motorola Device Manager won't connect to internet

The drivers help your PC and device communicate. I think you can find them on Motos website. And as I recall, there are drivers for 32 and 64 bit systems, so make sure you install the proper ones.

From an AOSP M8

 

[emmythestrange7]

Re: Motorola Device Manager won't connect to internet

Can you give me a link on where to download it? I looked up "moto drivers" and got here: motorola-global-portal(dot)custhelp(dot)com/app/answers/detail/a_id/88481

I just installed it, thinking this was it, but I don't think it is because MDM is still not working.

 

[Golfdriver97]

Re: Motorola Device Manager won't connect to internet

I think that is the right link. The missing drivers were a guess as why everything wasn't working. What PC do you have?

From an AOSP M8

 

[emmythestrange7]

Re: Motorola Device Manager won't connect to internet

Toshiba Satellite C55D-A

 

[Golfdriver97]

Re: Motorola Device Manager won't connect to internet

Running windows? What version?

From an AOSP M8

 

[emmythestrange7]

Re: Motorola Device Manager won't connect to internet

Windows 8.

 

[Golfdriver97]

Re: Motorola Device Manager won't connect to internet

I am not really sure what to suggest. I know Win8 can be fussy about drivers.

From an AOSP M8

 

[emmythestrange7]

Re: Motorola Device Manager won't connect to internet

OK, thank you for your help.

 

[AZgl1500]

Re: Motorola Device Manager won't connect to internet

I wanted to throw you a funny and suggest that you "upgrade to Win7Pro" which is what I am using.

You will need specific USB drivers for the PC so that it can recognize the phone.

Now, since you first installed USB drivers for your phone when you first hooked it up........ oops, you didn't realize you did....... Microsoft did it for you, and it made a bad choice that does not work.

You now need to uninstall the USB device drivers that Win8 put in for you.

follow the first 3 links and read all of them before you do anything.

now, uninstall the USB drivers for the Moto phone.
Once you have that done, you can install the correct drivers that you downloaded from Moto

now, you can plug the moto into the pc and it should recognize it and open Windows File manager.

https://www.google.com/search?q=windows+8+uninstall+usb+drivers&ie=utf-8&oe=utf-8

 

[binovc]

Re: Motorola Device Manager won't connect to internet

I have the exact issue with WIN XP SP3, so the problem is not just inherrent with 8.1.
I plugged my phone into my PC today and get the same message. I'm trying to move pics from phone to computer.
I downloaded drivers to a folder on my pc, but so far that's where I'm still stuck at (don't know what to do with the drivers).
I downloaded the drivers from:
(I would post the link but the forum won't allow me to. If you google "motorola device manager internet connection cannot be established" the link was listed in the top result - "Motorola Device Manager Won't Install!!!")
There are only two downloads there, one for Windows and one for Mac.
Anyway I'm posting because I noticed this was actually a current topic. I'm still working on mine, and I'll be checking back here for updates.

 

[SK14]

Re: Motorola Device Manager won't connect to internet

I have the same issue which has started recently. I have a Droid Razr M that has happily connected to any computer for over a year now. On the same computers (laptop and two desktops) now have a widow pop up for the MDM and it says it cannot establish an internet connection. Win XP computers, and I've tried different USB cables. I can access the SD card and internal memory just fine. My internet is good, as a matter of fact, at 3 different locations. I've uninstalled the MDM software and USB drivers, manually downloaded the MDM 2.5.4, installed it and the same thing happens. It's very annoying. Screenshot attached.

 

[emmythestrange7]

Re: Motorola Device Manager won't connect to internet

Yep, same thing for me. I'm thinking of going to Verizon and seeing if they can fix it. If so, I'll post back here.

 

[SK14]

Re: Motorola Device Manager won't connect to internet

I looked through my list of apps in the "All" list and saw that the Motorola Update Service needs to be updated. When I click on it it says it is version 5 to prepare my phone for lollipop but my device is not compatible. So it won't update at all. i guess I'm going to have to live with it or get a new phone.

 

[mguerrilla]

I had to open Internet Explorer and go online with it. I never use IE, but for some reason it was working offline. Once I went online the motorola app worked fine.

 

[David Andrews2]

I get that same screen whatever system I try. I've tried XP sp3, win 7,8 & 10. I'm beginning to think it's expecting a dial up connection.

 

[aliyatahirgg]

i have connected my Motorola device but soon the device
manager appeared it shows no internet connection
whereas my internet is working smoothly
can you please guide me