1. Noahneedshelp's Avatar
    Hoping for some advice on fixing my problem, all the sudden my back button on my samsung galaxy S5 Sport from Sprint is not registering. It still makes an audible click when I press it in so I don't think it is stuck. Any ideas or suggestions on fixing it?
    01-09-2015 01:06 PM
  2. srkmagnus's Avatar
    Hoping for some advice on fixing my problem, all the sudden my back button on my samsung galaxy S5 Sport from Sprint is not registering. It still makes an audible click when I press it in so I don't think it is stuck. Any ideas or suggestions on fixing it?
    Try rebooting the device. If that doesn't fix it, consider a factory reset (perhaps its software that is causing the problem) and see if that helps. If still no resolve, it may be damaged and needs to be fixed or replaced. If that is the case, then Sprint may be able to help you, or you can contact Samsung for a warranty replacement.
    01-09-2015 03:22 PM

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