How do I recover my alternate password for my Galaxy S4?

[AC Question]

I've forgot my alternative password for my galaxy s4

I cannot open my phone with my finger print, after few tries it blocked me because my skin was wet the phone didn't recognize it. And I forgot my alternative password because I don't use it all the time. My data is off and my wifi is turned off. I only know my google store ID with the password.
Please I'm desperate I need a solution !

 

[belodion]

Re: I've forgot my alternative password for my galaxy s4

Take the phone to your carrier or network provider for assistance.

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