1. AC Question's Avatar
    My son played with my phone and was attempting unlock it. He did it multiple times. The screen locked up and asked for a back up pin code. Iv tried a few pin codes I know but doesn't work. Any suggestions! I have one more try and it will reset my phone to default settings and erase my data.
    01-16-2015 09:51 PM
  2. B. Diddy's Avatar
    Welcome to Android Central! You might be stuck with doing a factory reset. There are various articles on the web about this--here's one: What to do if you’ve forgotten your Galaxy S4’s PIN/Password ?
    01-16-2015 10:49 PM

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