1. AC Question's Avatar
    Hi. I was on my phone earlier on this afternoon and I went onto the Snapchat app. When I did this, the screen on my phone went completely black and has now become unresponsive. I have tried pushing the on/off putting and holding it in but this has had no effect. I have tried pushing the home button on the bottom of the phone but this has had no effect either. I have read that taking the battery out then putting it back in can resolve this problem by resetting the phone but I dont want to do that if I can help it. So does anyone know of any other ways that I can get my phone back working again? Many thanks.
    01-18-2015 11:41 AM
  2. B. Diddy's Avatar
    Welcome to Android Central! Pulling the battery won't erase anything--it just forces the phone to power down. So pull the battery for 10 seconds, then put it back in, and power it back on--does that work?
    01-18-2015 07:19 PM

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