1. AC Question's Avatar
    Hello, i have a samsung galaxy s4 kitkat 4.4.2 and each time i try to make a call i do not hear any dial tones and when the call goes through the person on the other side as well as me do not hear each other. My voice mail does not work as well. I have checked the sound recorder and i works fine so i do not think its something broken. I have factory reset the phone but the problem still persists. Any tips?
    01-20-2015 01:38 PM
  2. B. Diddy's Avatar
    Welcome to Android Central! The first place to start is with your carrier--give their support line a call.
    01-21-2015 01:44 AM
  3. jza95's Avatar
    It's a Google Now update that screwed up. The Ok Google search from any screen is turned on by default. From the home screen, hold down the menu button which should go into Google Now. Click on menu button again and select settings. Select "VOICE." Then select "Ok Google" detection. Once there, switch off the option "From any Screen." Once that is turned off. Restart phone and everything should work fine.
    B. Diddy likes this.
    01-21-2015 08:08 PM

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