Why can't I connect my phone to my laptop and add and remove items?

[AC Question]

why cant i connect my phone to laptop and add and remove items ?

I plug my phone in and i cant view my phone items i cant even open music folder nothing... all i wan to do is remove items and add items as i have things on my phone i want to keep and would like to transfer them to laptop but i cant as it wont let me WHY is this i know someone else with same phone and they can do what i cant

 

[STARGATE]

Re: why cant i connect my phone to laptop and add and remove items ?

What phone do you have?
Some phones come with their own software to do that.
Most phones require you to chose charging or use as storage.