I can't backup my Samsung 4 to my outlook software using Kies 3 what is going on?

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I can't backup my Samsung 4 to my outlook software using Kies 3 what is going on.

I am trying to use Samsung Kies3 to back up my Samsung galaxy 4 phone. I keep getting the error message to close vzy backup sorftware. It is not running
 

skmcmi15samsung

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Re: I can't backup my Samsung 4 to my outlook software using Kies 3 what is going on.

I have been trying to back up my outlook calendar onto my galaxy 4 phone and it will not work. I keep getting the error message that i need to close the vzw software upgrade. I can't find where it is running. what is going on. This is way too frustrating
 

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