1. AC Question's Avatar
    I have a new activation code for my Kaspersky 2015 internet security, but when I try & download the app it give me this error code " -24 ". I have tried to remove all data from the "play store" app as suggested on "you tube" but the app will still not load.
    01-25-2015 09:26 AM
  2. B. Diddy's Avatar
    Welcome to Android Central! When you talk about removing data from Play Store, I assume you went to Settings>Apps>All, selected Google Play Store, and tapped Clear Cache/Clear Data, then Force Stopped, right?

    Try also going to Settings>Accounts, and removing your Google account, then adding it back again.

    Another thing to check is that you have a valid credit card in your Google Wallet--check on the Google Wallet website.
    01-26-2015 01:08 AM

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