1. AC Question's Avatar
    I'm attempting to change my screen lock from Password to Fingerprint however it says it is disabled by administrator, encryption policy or credential storage. I have attempted many things to try to get around this problem. Firstly, I disabled all administrators. Secondly I attempted to Clear Credentials, but it was greyed out, so I went through each credential individually and disabled them. To no avail. Lastly I tried looking through the application manager to see if there was something running preventing me from doing things, there is not. Please help!!
    01-25-2015 05:45 PM
  2. anon8380037's Avatar
    Hello. Was this device purchased directly by you as new from a main source for personal use.
    01-25-2015 06:43 PM

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