1. AC Question's Avatar
    My Moto G2 doesn't work after it crashed!
    I used an app and suddenly nothing loaded anymore so I tried to get out but that didn't work, and after 15 minutes, I pressed the power-button and the volume-down-button to boot it, but after that it wouldn't go on, it just kept showing the Motorola sign. After that, I tried to press the power-button, the volume-down and the volume-up-button, it showed the Reset-Menu, but nothing wouldn't work again, showed the Motorola sign from turning it on again, then it went off after about a minute.
    I now put it on the laptop but it doesn't charge, it shows 0%, then the Motorola sign, then it just shuts off.
    What can I do?
    Please help, it is urgent!
    Thanks in advance!
    01-27-2015 09:42 AM
  2. B. Diddy's Avatar
    Welcome to Android Central! Are you able to get into the Recovery Menu using these steps? https://motorola-global-portal.custh.../clear%20cache. If so, then select Wipe Cache Partition. If that doesn't help, then select Wipe Data/Factory Reset.
    01-27-2015 10:18 AM

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