1. AC Question's Avatar
    I just got my new phone from Asurion and had it in my back pocket, Forgetting it was there, I sat on the couch and when I pulled it out the screen was cracked. I only weigh 110 and my couch is down filled! I have only had my replacement phone for a couple days. Do you think they will make me pay another $99 to replace my phone again? I have sat on my phones before and never cracked the screen. I'm wondering if this had a defect or something.
    01-27-2015 05:45 PM
  2. B. Diddy's Avatar
    Welcome to Android Central! I think you'll have to pay the deductible again. If you sat on it, you won't be able to claim manufacturer's defect. And I think Asurion limits the number of replacements you can get within a certain time period, doesn't it?
    01-27-2015 06:33 PM
  3. Asurioncares's Avatar
    Hi AC Question,

    While all phones do come with a 1 year limited warranty, physical damage does void the warranty. However, if eligible you can still file another claim for your device.
    01-29-2015 04:13 PM

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