1. AC Question's Avatar
    Hi. Was wondering if someone could help, please:

    Here is the background:
    1. model #: Samsung SCH I515
    2. Samsung's screen is unlocked (w/password)
    3. samsung is fully charged
    4. I've already installed: Samsung_USB_Driver_for_Mobile_Phones_v1.5.14.0 on my pc (windows 8)
    5. I've tried 2 usb ports on my pc - same result in both
    6. Windows sees device/name/storage (free vs. used) if I click on "samsung" in windows explorer
    7. I used to have no issues with this phone at all in the past (was able to move music, pictures, etc. to the device w/no problem)...using the same cable I'm using now.

    Symptom:
    When i click on "internal storage" in windows explorer, the hourglass starts spinning
    ultimately it ends up crashing my windows explorer

    Any ideas?

    Thanks.
    01-27-2015 10:49 PM
  2. B. Diddy's Avatar
    Welcome to Android Central! If you're using the same cable you've always used, try a different one. Cables can fail.
    01-27-2015 11:49 PM

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