Why do I get a black screen when someone sends me a video?

A

AC Question

why do i get a black screen when someone sends me a video

when someone sends me a video all i get is a black screen with the seconds counting down
 

B. Diddy

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Re: why do i get a black screen when someone sends me a video

Welcome to Android Central! Which device do you have? How is the person sending the video? What format is the video in?