1. AC Question's Avatar
    My phone rings but when I answer, the other individual cannot hear my voice. Also, when I receive calls, I cannot hear the voice of the party calling me. What can I do correct this problem?
    01-29-2015 03:31 PM
  2. Rukbat's Avatar
    Does it work on speakerphone? Does it work if you use a Bluetooth headset? That's how you begin determining the problem. ("I can't hear" is a symptom. You fix problems, not symptoms.)

    If none of the 3 conditions (normal, speakerphone, Bluetooth) change anything, take the phone to the carrier's store. It could be a bad SIM card or a misprovisioned account.

    Or, if you recently received an update, the update could have gotten corrupted (the way Android updates makes it prone to corruption). The carrier can fix that too.
    01-29-2015 05:20 PM

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