1. AC Question's Avatar
    Galaxy 3s just purchased turns on, charges battery fully, but screen remains black. When on, all sounds are still made such as notifications. Using the Menu button seems to work, but cannot see anything on the screen, sounds just change. Volume button woks. Have tried pulling battery and holding power/menu/volume buttons, still boots to black screen. As far as I know there has been no damage to this phone at this time.
    02-05-2015 09:33 PM
  2. B. Diddy's Avatar
    Welcome to Android Central! It sounds like a faulty screen. Where did you get this S3? Was it used or refurbished?

    To answer your question, these are the instructions to wipe the cache partition, but I doubt it will help you: [Guide] Rebooting into Recovery Mode for the Galaxy S2, S3, and Tab2.. It sounds like you need to replace the screen, or return the phone and get your money back.
    02-05-2015 10:27 PM

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