1. crammpa's Avatar
    Is there any way to dignose or pin point a problem on a smartphone?
    02-06-2015 01:53 AM
  2. Sam Ham's Avatar
    If you mean some failing apps, you can download apps that show you the system logs (like play(dot)google(dot)com/store/apps/details?id=org.jtb.alogcat)
    And check the logs if they help
    02-06-2015 05:03 AM
  3. Javier P's Avatar
    One of the best tools that you can use is ... this forum!

    Tell us what your problem is and will try to help you.
    02-06-2015 05:11 AM
  4. crammpa's Avatar
    My phone has glitches and lags a bit. I have another post explaining my issue more. I did a factory reset three times in different ways and have not reinstalled apps except this one. I think there is a pre installed app causing the problem but I can't root to freeze it. I hate not having root capabilities. I have a Samsung Galaxy Alpha from AT&T (sm-g850a).
    02-06-2015 05:22 AM
  5. crammpa's Avatar
    Pretty much there is a bug in my phone and I can't find it.
    02-06-2015 05:41 AM
  6. Javier P's Avatar
    I just read your other thread. If you have done several factory resets and didn't work you should take your phone to ATT or Samsung and ask for a replacement. From your post I assume that it's still under warranty.

    It seems as a hardware problem or something wrong with the preinstalled bloatware.

    And remember, if you root you'll void your warranty.
    02-06-2015 05:52 AM
  7. crammpa's Avatar
    Every phone I have had I rooted it. I like to use Xposed and I freeze apps but no one has discovered a root method for this model yet. I'll just replace the phone before I dedicate anything to it. I wonder if I should get the Note 4 like I originally planned or get another one of these, It really is a nice phone. Not having root isn't the end of the world but sometimes it feels like it. Thanks for your help.
    Javier P likes this.
    02-06-2015 06:07 AM

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