Why does my Samsung Galaxy Alpha keep asking for a backup password?

[AC Question]

my Samsung galaxy alpha keeps asking for a backup password

I've tried everything I can think of. Nothing is working. It's supposed to be set for the fingerprint recognition and somehow it changed.

 

[srkmagnus]

Re: my Samsung galaxy alpha keeps asking for a backup password

I've tried everything I can think of. Nothing is working. It's supposed to be set for the fingerprint recognition and somehow it changed.

Are you trying to set the password, or are you locked out because you don't know it? Either way, I'd suggest a factory reset to clear it.