Why am I unable to mount the Internal Storage (16gb)?

[lvaibhavt]

Unable to mount Internal Storage (16gb)

Hi All,

I have a Samsung Galaxy S2. I have NOT rooted my phone. I do not have an external micro SD card. I noticed that I was unable to open gallery. I checked and found that the internal Storage (16GB) is missing. When I click on mount SD Card it says preparing to mount and then comes back to the same screen. Screen shot attached.

I am running 4.1.2 which I updated from Samsung Kies application. When I hit *#1234# it returns
PDS : I9100XWLST
Phone: I9100DDLS9
CSC: I9100ODDLSE
Build Info: Mon Apr 22 16:44:57 KST 2013

From the about device
Build Number : JZ054K.I9100XWLST
Kernel version: 3.0.31-1155691
Baseband Version : I9100DDSL9

I booted my phone in recovery mode and cleaned the cache data but no go. I have important pictures on my internal SD card that I do not want to loose.

I have an external card of 32GB that I can use (if needed). Any suggestions please



Thanks in advance
Vaibhav

 

[B. Diddy]

Re: Unable to mount Internal Storage (16gb)

Welcome to Android Central! That doesn't sound good. I would guess that your internal storage chip is actually failing or has failed. The only thing I could suggest is bringing it to a repair shop, but if the chip has failed, there's probably no way of recovering that data. The best they could do is replace the chip or the motherboard.