1. AC Question's Avatar
    I purchased a case for my galaxy 8.4 and when I use the case the device loses some of its functions. the back key does not work and the home screen key does not work while in the case - once I remove it from the case it works fine. I am also having issues with moon reader while the device is in the case. I can not figure this out please help
    02-11-2015 03:34 PM
  2. lsmachado's Avatar
    Is the case metal, have any kind of metal band, or have metallic paint?

    Posted via the Android Central App on my bodaciously awesome Note 4!
    02-11-2015 03:39 PM
  3. Teresa Avant's Avatar
    it does have a magnetic closure on the case tab but everything else is cloth or plastic. I have removed the tab and still have the problem
    '
    02-11-2015 03:47 PM
  4. lsmachado's Avatar
    Is the case interfering with or partially blocking any of the buttons on the sides of the tablet, i.e., power button?

    I have a case with a magnetic closure on my Tab 3, and have no issues.

    Posted via the Android Central App on my bodaciously awesome Note 4!
    02-11-2015 04:05 PM
  5. lsmachado's Avatar
    Teresa, I found this article through Google:

    https://www.ifixit.com/Answers/View/...ns+not+working

    So, you are not alone. People were saying that a simple restart of the device did the trick! You might want to give it a try.

    Posted via the Android Central App on my bodaciously awesome Note 4!
    02-11-2015 04:24 PM

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