Can I get some help with a few problems I am having with my GT-S5839i since I did a firmware update?

[AC Question]

problems with GT-S5839i since firmware update

I carried out a firmware update yesterday and since then I have the following problems:

a. I now have no service from sim, other than emergency calls only.
b, Bluetooth is now greyed out, so I cannot turn it on.
c. The phone is now slow and takes about 2 seconds to respond to any app I try to.
d. I tried the sim in another phone but still no service.

I have connected mobile to Kies and this tells me I have the latest firmware. I have also checked and confirmed that the phone is still unlocked.

 

[B. Diddy]

Re: problems with GT-S5839i since firmware update

Welcome to Android Central! Was this an official system update over-the-air, or did you manually install an update file? If you manually installed it, was it directly from Samsung, and was it for your exact phone model?

 

[graham carpenter]

Hi, thanks for replying.

I used a usb cable to connect to Kies, and since it recognised my phone I assume that it was an official Samsung firmware update specifically for my GT-S5839i

 

[B. Diddy]

Try booting into Recovery Mode and wiping the cache partition, which won't erase any personal data. Follow the steps in this video, but instead of selecting Wipe Data/Factory Reset, make sure you select Wipe Cache Partition. When complete, then select Reboot System Now.

https://www.youtube.com/watch?v=HIGu037g77g

 

[graham carpenter]

I have done exactly as you suggested but it made no difference. My sim is not recognised and bluetooth is greyed out.

 

[B. Diddy]

Since the SIM didn't work in another phone, bring it back to your carrier and ask for a replacement SIM.

 

[graham carpenter]

OK, thank you, and that will overcome the problem with the sim. However, something must still be
very wrong with the phone because since the firmware update bluetooth is greyed out, the phone is now very slow to respond, and with no wifi on, and not using the phone for anything else the battery is now completely draining in about 20 hours

 

[B. Diddy]

It's probably worthwhile going to your carrier's store and showing them in person what their update did to your phone. Ask them what they can do to solve it, since it was their update that caused the problem.