I put some videos on my galaxy grand prime from my PC, but none of my videos show on phone...help?

[AC Question]

While sending the videos that were in mp4 360p format, my phone is supposed to have converted them so that it will play on the phone but there's no video on the phone but the space is consumed....

 

[dpham00]

What kind of videos? What source? It probably requires the correct codec to play

Sent from my SM-N900V