Why do I get the error message no connection when I try to enter Google Play?

[AC Question]

i cant enter google play. it says no connection.

i have internet connection. it is the first time i am trying to enter google play so that i can download apps. please help thank u.

 

[srkmagnus]

Re: i cant enter google play. it says no connection.

i have internet connection. it is the first time i am trying to enter google play so that i can download apps. please help thank u.

Are you connected to WiFi or Mobile Data? Either way, try toggling airplane mode and see if that fixes it. If you are on WiFi try resetting the router (unplug it for a minute then power it back on) to see if that helps with your connection issue.

Let us know how that goes.