03-06-2015 07:58 AM
32 12
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  1. randun's Avatar
    This might be a Tapatalk problem as I keep getting notified of new updates yet the date of the last message in Notifications is 02-10-2015

    Sent from my Samsung Galaxy S4 (SGH-I337) using Tapatalk Pro
    02-16-2015 02:49 PM
  2. neonworm's Avatar
    I have a similar problem. Taptalk won't notify me when people reply to my forum posts. I have checked the settings and they look fine. Maybe Tapatalk is experiencing some issues?
    02-16-2015 03:15 PM
  3. randun's Avatar
    I have a similar problem. Taptalk won't notify me when people reply to my forum posts. I have checked the settings and they look fine. Maybe Tapatalk is experiencing some issues?
    Sounds like we need to contact Tapatalk support.

    Sent from my Samsung Galaxy S4 (SGH-I337) using Tapatalk Pro
    02-16-2015 03:29 PM
  4. neonworm's Avatar
    Sounds like we need to contact Tapatalk support.

    Sent from my Samsung Galaxy S4 (SGH-I337) using Tapatalk Pro
    Definitely. I will contact them now.

    Edit: I just emailed them. Waiting for a reply.
    02-16-2015 03:35 PM
  5. randun's Avatar
    Definitely. I will contact them now.

    Edit: I just emailed them. Waiting for a reply.
    Where did you find the support contact within the app?

    Sent from my Samsung Galaxy S4 (SGH-I337) using Tapatalk Pro
    02-16-2015 03:50 PM
  6. neonworm's Avatar
    Where did you find the support contact within the app?

    Sent from my Samsung Galaxy S4 (SGH-I337) using Tapatalk Pro
    I went on the Google Play store, searched for Tapatalk, selected it, and scrolled down the page to their support email. Developers put the support email for their apps at the bottom of their app's Google Play page. It is extremely convenient.
    02-16-2015 04:11 PM
  7. randun's Avatar
    I went on the Google Play store, searched for Tapatalk, selected it, and scrolled down the page to their support email. Developers put the support email for their apps at the bottom of their app's Google Play page. It is extremely convenient.
    Got it but the majority of my apps have support functions built in, or at least a web link.

    Sent from my Samsung Galaxy S4 (SGH-I337) using Tapatalk Pro
    02-16-2015 04:51 PM
  8. neonworm's Avatar
    Got it but the majority of my apps have support functions built in, or at least a web link.

    Sent from my Samsung Galaxy S4 (SGH-I337) using Tapatalk Pro
    Same with mine. I just find it more convenient to do it the other way
    randun likes this.
    02-16-2015 05:06 PM
  9. randun's Avatar
    Same with mine. I just find it more convenient to do it the other way
    Did you hear back? This is the only group affected on my end. All others are updating as usual.

    Sent from my Samsung Galaxy S4 (SGH-I337) using Tapatalk Pro
    02-18-2015 04:26 PM
  10. neonworm's Avatar
    Did you hear back? This is the only group affected on my end. All others are updating as usual.

    Sent from my Samsung Galaxy S4 (SGH-I337) using Tapatalk Pro
    Nope. They haven't emailed back yet.
    02-18-2015 04:48 PM
  11. randun's Avatar
    That's unfortunate. Not very swift support. I'm going to try uninstalling & reinstalling.

    Sent from my Samsung Galaxy S4 (SGH-I337) using Tapatalk Pro
    02-18-2015 05:52 PM
  12. neonworm's Avatar
    I chatted with them via Twitter DM (they didn't answer my email but reached out to me on Twitter when I tweeted them). Here is what they said.
    Attached Thumbnails Updates-screenshot_2015-02-18-18-58-51.jpg  
    02-18-2015 09:00 PM
  13. randun's Avatar
    I chatted with them via Twitter DM (they didn't answer my email but reached out to me on Twitter when I tweeted them). Here is what they said.
    If sign in to Taptalk is the possible issue, I'm definitely signed in.

    Sent from my Samsung Galaxy S4 (SGH-I337) using Tapatalk Pro
    02-18-2015 11:54 PM
  14. randun's Avatar
    Tried sign in biz & got nowhere. How were you able to DM them?

    Sent from my Samsung Galaxy S4 (SGH-I337) using Tapatalk Pro
    02-19-2015 09:35 AM
  15. neonworm's Avatar
    Tried sign in biz & got nowhere. How were you able to DM them?

    Sent from my Samsung Galaxy S4 (SGH-I337) using Tapatalk Pro
    I tweeted about them not answering my email that I sent a few days ago. A couple of hours later they DM'ed me and asked what I needed assistance with.

    Edit: Also, they're advice did not work. I still do not get notifications when people reply to my posts.
    02-19-2015 05:40 PM
  16. randun's Avatar
    I'm getting nowhere with these people. Another user in online community same problem. Finally heard back on Twitter & they can't duplicate on their end. Of course not! :-)

    Sent from my Samsung Galaxy S4 (SGH-I337) using Tapatalk Pro
    02-21-2015 04:56 AM
  17. randun's Avatar
    I chatted with them via Twitter DM (they didn't answer my email but reached out to me on Twitter when I tweeted them). Here is what they said.
    Did this resolve your issue? I'm still working with them, now via email.

    Sent from my SAMSUNG-SGH-I337 using Tapatalk
    02-23-2015 04:17 PM
  18. neonworm's Avatar
    Did this resolve your issue? I'm still working with them, now via email.

    Sent from my SAMSUNG-SGH-I337 using Tapatalk
    It did not resolve my issue. Did you get a solution to the problem yet?
    02-24-2015 01:46 PM
  19. randun's Avatar
    It did not resolve my issue. Did you get a solution to the problem yet?
    No. I've sent them a screenshot per request though I have no idea what that's going to do. There are 3 users that I know of that have the exact same issue; you, me, & a community member. Maybe this should be brought to the attention of the Administrator here to see if they can help. It's definitely a linking issue with their forum & Tapatalk.

    Sent from my SAMSUNG-SGH-I337 using Tapatalk
    02-25-2015 12:41 PM
  20. neonworm's Avatar
    No. I've sent them a screenshot per request though I have no idea what that's going to do. There are 3 users that I know of that have the exact same issue; you, me, & a community member. Maybe this should be brought to the attention of the Administrator here to see if they can help. It's definitely a linking issue with their forum & Tapatalk.

    Sent from my SAMSUNG-SGH-I337 using Tapatalk
    That's a good idea. Maybe it isn't Tapatalk that is at fault.
    02-25-2015 01:44 PM
  21. randun's Avatar
    That's a good idea. Maybe it isn't Tapatalk that is at fault.
    Do you want the honors? :-)

    Sent from my SAMSUNG-SGH-I337 using Tapatalk
    02-25-2015 04:08 PM
  22. neonworm's Avatar
    Do you want the honors? :-)

    Sent from my SAMSUNG-SGH-I337 using Tapatalk
    Just emailed James Falconer. Let's see what he says
    randun likes this.
    02-26-2015 12:30 AM
  23. neonworm's Avatar
    James said he will look in to it.
    02-26-2015 11:35 AM
  24. randun's Avatar
    James said he will look in to it.
    Cool. Tx

    Sent from my SAMSUNG-SGH-I337 using Tapatalk
    02-26-2015 04:05 PM
  25. randun's Avatar
    Heard back from support. They seem to be close to resolution. We'll see....

    Sent from my SAMSUNG-SGH-I337 using Tapatalk
    02-27-2015 06:30 AM
32 12

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