How do I get my screen to turn off?

[AC Question]

My screen won't turn off

I can't turn off my gs4, the power button works only when I hold it down to power all the way off or restart but not to turn off the screen. I have tried battery pulls, wake lock detector, apps that turn off the screen (they take me straight to my lockscreen) and even a hard reset. Nothing is working, please help. Thanks

 

[belodion]

Re: My screen won't turn off

That sounds like a hardware problem calling for the attentions of a qualified repairer.

Posted via the Android Central App

 

[Nk2001]

Re: My screen won't turn off

That sounds like a hardware problem calling for the attentions of a qualified repairer.

Posted via the Android Central App

What kind of hardware problem?