1. AC Question's Avatar
    Hello all,

    I am new to the galaxy s5 world. Recently, every time I place a call or answer a call on my phone the screen goes black and I can't click on the keypad if needed ect...
    Did anyone else have such an issue?
    How did you fix it?

    Thanks!
    02-17-2015 07:03 PM
  2. Rukbat's Avatar
    It goes black to keep you from "cheek dialing". It should come back about half a second after you take it away from your face. If it doesn't, it's covered by the warranty - bring it to the carrier. (Unless you're using a case that's blocking the sensor - make sure it's still bad with no case.)
    02-18-2015 05:32 PM

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