My screen won't turn off

Nk2001

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Feb 17, 2015
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I can't turn off my gs4, the power button works only when I hold it down to power all the way off or restart but not to turn off the screen. I have tried battery pulls, wake lock detector, apps that turn off the screen (they take me straight to my lockscreen) and even a hard reset. Nothing is working, please help. Thanks
 

belodion

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Jun 10, 2014
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Welcome to the forums.☺

My unskilled and unqualified diagnosis is: a faulty power button or circuit. But a diagnosis from a qualified repairer would be better. Even for someone like that, a remote diagnosis would be uncertain, so I think the answer is to take it in to a repair shop. I doubt that there's anything that we could recommend, that you could try yourself.

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