1. AC Question's Avatar
    I did a factory reset on the kids tab 3. When it booted up it went to Samsung Welcome screen. I chose a language, set the time and date. Connected to my wifi, so far so good. When it gets to the End User Licence Agreement, I click the box stating I understand and agree to the terms and click "next" and it goes to a blank white screen. Nothing further can be done. I've restarted it twice, and nothing. I cant even access the pull down menu screen. What happened? and can it be fixed???
    02-18-2015 07:25 PM
  2. B. Diddy's Avatar
    Welcome to Android Central! When you say you restarted it twice, I assume you mean you only rebooted it, and didn't do a factory reset, correct?

    Try booting into Recovery Mode, and wipe the cache partition, which won't erase any personal data: https://support.t-mobile.com/docs/DOC-16226. Hopefully, the process for the Tab 3 works for the Tab 3 Kids.

    If wiping the cache partition doesn't help, then you may want to consider a full factory reset from within the Recovery Menu. Be aware that a reset will wipe your data.
    02-18-2015 09:04 PM
  3. jude14352's Avatar
    you are correct, I only did a reboot which did nothing. I have tried the power, volume up option for a hard reset and that also did nothing. I have no access to any menus what so ever, not even the pull down menu bar. I will try and upload some pics to better explain visually. thank you in advance for your assistance!
    02-19-2015 12:01 AM
  4. B. Diddy's Avatar
    So you followed those steps exactly, and weren't able to get to the Recovery Menu?
    02-19-2015 02:36 AM

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