1. Sriram G1's Avatar
    I have an old Samsung Galaxy Pop. A friend was playing around with it and entered the wrong pattern too many times, now the phone isn't allowing access unless I login with my email id and password.

    This would ideally not be an issue, but it is not accepting my e-mail id and password! I am sure I am entering the right email id and the right password, because, I have only one account

    It could be that it needs to be connected to the internet for it to verify the id and password, but I can not connect it to the internet without accessing it.

    I would like to access some information within, if possible. Any help?

    Thanks in advance folks!
    02-18-2015 11:27 PM
  2. B. Diddy's Avatar
    Welcome to Android Central! Is it asking specifically for your Google account credentials? If not, it might be asking for a Samsung account username and password.
    02-19-2015 12:44 AM
  3. Sriram G1's Avatar
    Hi Diddy,

    Thanks for the response. It is asking for my Google account credentials.

    I tried the hard reset as a last resort, but even that is not working now.

    I am fully stumped.
    02-19-2015 01:49 AM
  4. B. Diddy's Avatar
    What do you mean that it isn't working after a hard reset? You can't even log in with your Google account from the Setup Wizard?
    02-19-2015 02:33 AM

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