Why do I keep having random crashes or 'not responding' errors?

[AC Question]

Random crashes or 'not responding' errors

I have Motorola Razr HD and have been randomly experiencing phone shut downs or when I open the contacts app it will say not responding. Any thoughts?

 

[B. Diddy]

Re: Random crashes or 'not responding' errors

Welcome to Android Central! Try booting into Safe Mode, which temporarily disables all 3rd party apps. https://motorola-global-portal.custhelp.com/app/answers/prod_answer_detail/a_id/69361/p/30,6720,8448

If the problem disappears in Safe Mode, then something you installed is causing the problem. You may have to uninstall apps one by one until the problem disappears. If the problem persists in Safe Mode, then it's more likely to be a hardware or firmware problem.