Why won't my brand new phone access my Play Store?

[AC Question]

brand new phone but play store will not work

Bought phone yesterday tried to install facebook app but play store just freezes

 

[belodion]

Re: brand new phone but play store will not work

Have you been able to use it to install other apps? In other words, is it a Play Store problem, or a Facebook problem?

Posted via the Android Central App

 

[Rukbat]

Re: brand new phone but play store will not work

Brand new phone + problem = have phone replaced. Always, no exceptions. You should never keep merchandise that's defective out of the box - phones, toasters, TVs, anything.