1. AC Question's Avatar
    My normal home screen has reverted to the factory samsung multicoloured screen with a flashing bar asking me for an alternative password. I have tried every password I've used and none work so I can't access my phone at all. A Samsung support agent told me I had to do a factory reset which I'm reluctant to do as all my data will be lost.
    Can you advise anything i might try?
    02-21-2015 06:02 AM

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