Why does the play store tell me to fix background data when the background data box is unchecked?

[AC Question]

why does play store tell me to fix background data when the background data box is unchecked?

Motorola Ultra phone trying to use Google Play Store

 

[srkmagnus]

Re: why does play store tell me to fix background data when the background data box is unchecked?

Motorola Ultra phone trying to use Google Play Store

You might have a connection issue. Check that you have a connection and double check the system settings - accounts. Make sure you have the Google account syncing.