1. AC Question's Avatar
    My emails have stopped, internet search does not open up message is "connection failed" how can I get the connection back
    02-24-2015 08:42 PM
  2. anon8380037's Avatar
    Hello. There can be many, many reasons. I don't know how long you have had an Android device, or are familiar with it.
    Have you changed sim cards recently.
    Has this occurred after a Lollipop update?

    Mobile Data should be on, if not on wifi.
    What is the Notification bar showing.
    Do you have apn settings installed.
    If you open Play Store will it load My Apps (in case you have some connection).

    If you go to Settings - (General)- About Device - Status, and see if all looks correct.

    Go to Connections - More Networks - Mobile Networks - Access Point Names, and Network Mode should be LTE / Auto Connect. etc.
    02-24-2015 09:09 PM

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