Why can't I transfer files from computer to my phone?

[AC Question]

why i cannot transfer files from computer to my phone?

i have samsung galaxy grand i9082.whenever i connect my phone to pc,i cannot transfer the files to it.it always gives the notification that device either stopped working or stopped responding.why it is happening so?
please help.
if i connect any other phone with the same cable nd pc,files can be sent to that easily.

 

[B. Diddy]

Re: why i cannot transfer files from computer to my phone?

Welcome to Android Central! Where does that error message appear--on your computer or on the phone?