1. AC Question's Avatar
    I have a Samsung Galaxy note 3 sound keeps cutting off. I can reset my phone and it turns on, then something cuts it off again. I tried reseting, rebooting my phone clearing cache. Even knocking on the speakers itself. Please help
    02-25-2015 10:58 AM
  2. B. Diddy's Avatar
    Welcome to Android Central! How long after rebooting before the sound cuts off? If it doesn't take too long, try booting into Safe Mode and see if the sound cuts off any time soon. https://support.t-mobile.com/docs/DOC-11473 If the sound doesn't cut off, then something you installed is the problem--you'll have to uninstall apps one by one until the problem goes away. If the sound cuts off in Safe Mode, then there's a problem with either the firmware or the hardware.
    02-25-2015 03:16 PM

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