1. AC Question's Avatar
    My Verizon Galaxy 4 phone, which has always been working fine, just started disconnecting from the free Free TV WiFi connection after ~5 minutes.
    I then have to go back in and reconnect to 'Southwest WiFi', only to again be disconnected each time after 5 minutes.. This makes it unusable on the plane. Any suggestions?
    02-25-2015 09:19 PM
  2. B. Diddy's Avatar
    Welcome to Android Central! Does that happen with any other wi-fi connections? There's a good chance it has more to do with the plane's wi-fi than with your phone. Wi-fi on planes still needs some work--I was recently on a Virgin America flight that boasted up to 9 Mbps download speeds, but this was a gross exaggeration. It felt more like a dialup connection, and there were lots of timeout errors.
    02-25-2015 09:39 PM
  3. sarah5267's Avatar
    Same issue here. My phone wanted me to "sign in" to southwest, which costs money. I just wanted the free tv service, but my phone timed out since I wouldn't sign in.
    02-27-2015 01:11 AM
  4. B. Diddy's Avatar
    On Southwest, for the free TV, you're supposed to install Onboard Player, but when I tried this on my Nexus 7, it didn't work at all. It's easier to access the free TV using a laptop (I used my Chromebook).
    02-27-2015 10:19 AM
  5. Tim in Hollywood's Avatar
    I found this thread by Google search. I was wondering whether anyone had any idea. I also have Verizon Galaxy S4.

    No rooting or anything special has been done. Connects to my home WiFi without issue. Admittedly, I rarely use WiFi with the phone, since I still have unlimited data.

    This happened on my four (out of four) flights in the last week. In at least one case, the two people next to me were watching TV via the WiFi on their tablets (one iPad, one unknown tablet). Didn't appear to drop their WiFi connection at all.

    The problem the OP and I are mentioning is NOT a problem with the onboard player. This is a non-stop disconnection of WiFi. Mine typically disconnected within 45 seconds. Sometimes would stay connected long enough to check flight status (checking connection status due to weather-delayed flights).

    It has worked relatively well on past flights, so something must have changed.

    If anyone has any ideas about why my Verizon Galaxy S4 disconnected from the Southwest Airlines WiFi so much, I would love to hear it.
    02-27-2015 04:38 PM
  6. jolbermann's Avatar
    This only happens with my Samsung Galaxy 4 phone which used to work on SWA all the time. Just recently started disconnecting from the free TV WiFi connection now every 2 minutes making it totally useless. My laptop works fine but I don't care to have it on my lap on the plane. Verizon was no help.
    03-07-2015 04:35 PM
  7. Maria Moser's Avatar
    I have had the same problem, used to work but cuts out intermittently on the last few flights.
    03-07-2015 08:49 PM
  8. Rukbat's Avatar
    Android versions, everyone, please, so we can see if there's any common denominator. "It doesn't work" doesn't give us much to help you with, "it doesn't work since I updated to xxx " tells us what the problem is, if everyone having the problem started having it only after updating..
    03-08-2015 01:13 AM
  9. Erik Lee2's Avatar
    I have a Note 4 running 4.4.4 and started having this disconnect problem a few weeks ago. I never had this problem before and haven't updated or rooted my device before encountering it.

    Southwest wi-fi used to work great and the first time it happened I thought it might just be that particular plane. I fly multiple times a week and something about their wi-fi has changed.
    03-08-2015 04:23 PM
  10. Tim in Hollywood's Avatar
    Galaxy S4 on Verizon.
    Android 4.4.2
    Last successful software update: December 15, 2014

    Drops as I earlier posted in post #5.
    03-09-2015 12:29 PM
  11. Kathy Me's Avatar
    Galaxy S4 running android 4.4.2. Southwest WiFi keeps disconnecting. Last update was in December 2014 and had several successful flights on Southwest from August to November. Not sure how to fix. Any work arounds?
    03-12-2015 11:12 PM
  12. wangster's Avatar
    Same problem on Verizon Note 2 with Android 4.4.2 and T-Mobile S4 with Android 4.4.4.
    03-15-2015 11:05 AM
  13. worldsgirl's Avatar
    I had the same issue with my galaxy s5. I fly weekly and it worked on sw before I performed the lollipop update. Stays comnected for about 3 minutes then drops. It thanks I need to sign-in.
    03-16-2015 09:37 PM
  14. KevinJohnsrude's Avatar
    Android 5.0. Samsung Note 3. Cuts out after 10 seconds. Even the Southwestwifi.com website
    11-19-2015 11:45 PM

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