Why does my call screen shortcut get deleted?

A

AC Question

call screen shortcut will be deleted?

When I make a call or am in a call, I get the little green call screen shortcut come up. It used to allow me to return to the full call screen if I touched it. Now, if I touch it, my whole screen flashes to black and then back to the regular screen but a popup comes up saying "call screen shortcut will be deleted" and gives me to option to cancel or delete it. How do I just return it to the way to was before, which was when I touched the shortcut, I returned to the full call screen?
 

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