1. AC Question's Avatar
    Hi all,

    I'm on a UK HTC m8 and still have kitkat running on my phone. Trying to install the lollipop download. It will download. Install part of it but then part way through I will get a symbol of the the phone with a red exclamation Mark. I've tried force stopping and clearing the cache of the updater. Any ideas on why I'm having this problems

    Many thanks in advance

    Sarah
    03-06-2015 01:59 PM
  2. Rukbat's Avatar
    Has the phone ever been rooted? If so, the update is supposed to fail. (Stock updating a phone that may have had some files changed when it was rooted could brick it.)

    If it's never been rooted, and it's running the stock KK ROM, bring it to your carrier and see if they can flash the update.
    03-06-2015 03:53 PM

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