I only hear 2 rings???

[AC Question]

When I receive a call on my Galaxy s5, I only hear about 2 rings when the caller assures me they have heard the ringtone many times, I am missing calls because they get fed up of waiting for me to answer, why do I not hear them calling right away???

 

[B. Diddy]

Welcome to Android Central! Have you tested this out yourself, by calling your phone from a different phone?