I have the same problem. This phone has too many wasted options and re-directions and convoluted commands to ever work easily. At times the phone just seems to do what it thinks best. It really is a toy for the brainless because people who like being command by a machine can't figure out ther is an easier way. When I delete a message, by the way message is the term for both text and email, I'am aske two three times if I'm sure or want to. Yes I'm f#$%ing sure I want to. The verizon salesperson sold me what in essence is a "lemon", but he made big commission , I'm sure. I still paying for this piece of ( ) ($520) when the verizon csr said he would have to charge me more per month for my line. THIEF!! Motorola is also a THIEF for trying to put every conceivable asinine widget, tool, button, command, and screen to compete with Apple's IPhone. How about a phone that works like a 21st century phone and not a play thing for the bored and brainless.