Fingerprint Scanner not working, cant remember my alternative password, help?

A

AC Question

My finger print scanner is not working on my Samsung S5 and I cannot remember my alternative password. Is there a way to remotely override my phone to access it, without restoring to factory settings?
 

Rukbat

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Feb 12, 2012
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There's a way, and your carrier can do it, with proper photo ID showing that you own that phone. If the account is in someone else's name, that person has to be there with a photo ID.