1. AC Question's Avatar
    I'm currently having a problem with the app on my
    Samsung GT-S7560. The problem that I have is that I can't access my account on my phone.
    I have the Android version 4.0.4.
    It all started a while back when I was on Instagram. All of a
    sudden my screen went black and my phone rebooted itself. This happened a couple of times but after that everything went back to normal. However, the problem has now recurred.
    Whenever I tap on the Instagram icon to access the app, I get a message telling me to uninstall and then reinstall the app.
    I have updated the app so that I have the latest version, but to no avail. The problem persists.

    I have also tried the following:
    1. Rebooting the device. This also does not solve the problem.
    2. Uninstalling the app. Unfortunately this does not work as my device reboots itself right before the app is uninstalled.
    3. Rebooting the device in safe mode and then trying to uninstall the app. This also does not work as my phone reboots itself before the
    app is uninstalled.
    4. Clearing the data and cache of the app also does not work.
    Once again, the device reboots itself.

    So, basically the app does not work and cannot be uninstalled. Please note that this only happens with Instagram and no other app.

    Your help would be greatly appreciated
    03-24-2015 03:28 PM
  2. B. Diddy's Avatar
    Welcome to Android Central! Try booting into Recovery Mode and wiping the cache partition, which won't erase any personal data. Follow the steps in this video, but instead of selecting Wipe Data/Factory Reset, make sure you select Wipe Cache Partition. When complete, then select Reboot System Now.

    03-26-2015 01:55 AM

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