1. workalot54's Avatar
    It's stuck on the cookie jam game. It won't shut off or respond in any way.
    03-27-2015 02:49 PM
  2. itguyjax8430's Avatar
    It's stuck on the cookie jam game. It won't shut off or respond in any way.
    Have you tried holding the power button down until the tablet shuts off? Usually like 10 to 15 seconds.
    belodion likes this.
    03-27-2015 02:57 PM
  3. Rukbat's Avatar
    It's stuck on the cookie jam game. It won't shut off or respond in any way.
    Can you fix it? Possibly. It depends on what's broken. "The screen is frozen" is a symptom of any of a number of problems, it's not a problem. If, say, the motherboard is cracked, the phone needs a new motherboard. If a cable came unplugged, it just has to be plugged back together.

    In any event, if holding the power button in (it may take longer than 15 seconds - but if nothing happens after 2 minutes, it's not going to) doesn't fix it, it has to go to the shop for repair.
    03-27-2015 04:14 PM

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